Terms and Conditions

Please take the time to read our Policies & Procedures below prior to your booking.

Online Bookings: you will be taken to our Online Treatment Booking system, Fresha where you can select Parlour J Health & Beauty. Any concerns or questions, please call and we can make a booking over the phone.

Please be courteous by giving as much notice as possible so that we can fill your spot and avoid charging you a 50% Late Cancellation Fee.

Cancellation & Reschedule Policy
• All bookings require a non-refundable deposit.
• Cancellations or reschedule requests made less than 24 hours before the appointment will result in full forfeiture of the deposit, and a new deposit is required for a new booking.
• Reschedule requests made more than 24 hours in advance can transfer the deposit to the new appointment once.
• Deposits are not refundable under any circumstance unless the cancellation is initiated by Parlour J.
• No-shows will lose their deposit and must rebook with a new payment.

Thank you for understanding and we look forward to seeing you.

If you have any questions or concerns please feel free to contact us and we can explain further.

Gift Vouchers T&C

Parlour J Health & Beauty Gift Vouchers will remain valid for 36 months from the date of purchase subject to the following;

  1. If the Gift Voucher is not booked and taken within 12 months the amount paid for the voucher will be preserved for a further 24 months but Parlour J Health & Beauty will not be obliged to offer the Service nor to offer the service at the same price.
  1. After 12 months, if the price of the service has increased, an additional amount will need to be paid at the time of booking.
  1. After 12 months, if the service is no longer available Parlour J Health & Beauty will honour the voucher for the amount paid for the voucher.

Once a Treatment Voucher has expired Parlour J Health & Beauty is under no obligation to offer an extension; however, in exceptional circumstances, we assess such requests on a case-by-case basis.

Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid, and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Parlour J Health & Beauty.

HAVE FEEDBACK?

At Parlour J we strive to not only meet your expectations but exceed them, by offering you exceptional customer service and fantastic treatments each and every time you visit us.

Our staff are highly trained and qualified, we are always looking for ways to improve not only your services and your experiences but also ourselves.

 

We love hearing from you, if you would like to give us some feedback please feel free to email

hello@parlourj.com.au